These Terms and Conditions set out the basis on which Rubbish Clearance Belsize Park provides rubbish removal, waste collection and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, business or organisation that requests or receives services from Rubbish Clearance Belsize Park.
Company means Rubbish Clearance Belsize Park, the provider of rubbish clearance and waste collection services.
Services means any rubbish removal, waste collection, loading, transportation, recycling, disposal, clearance or related services carried out by the Company.
Booking means a request made by the Customer, and accepted by the Company, for the provision of Services at an agreed time, date and location.
Waste means any items, materials, rubbish, junk or other goods to be collected, removed, transported or disposed of as part of the Services.
The Company provides rubbish removal and waste collection services, including but not limited to household rubbish clearance, office and commercial waste removal, garden waste collection, bulky item disposal and general waste collection in the Belsize Park area and surrounding locations.
The precise nature of the Services to be provided in each case will be as agreed with the Customer at the time of Booking. The Company reserves the right to refuse any waste that cannot lawfully be collected, transported or disposed of, or which the Company reasonably considers unsafe or unsuitable for handling.
3.1 Customers may request a Booking by phone, email or through any other method offered by the Company from time to time. The Customer must provide accurate and complete information, including the service address, access details, description and approximate volume or weight of the Waste, and any special requirements.
3.2 A Booking is only confirmed when the Company has accepted it and provided a confirmation of the appointment time, date, and any applicable charges or pricing structure. Any estimated arrival times are approximate and may be subject to traffic, access issues or other factors beyond the Company’s control.
3.3 Where the price is based on estimated volume, weight or type of Waste, the final price will be confirmed on site once the team has inspected the Waste. If the Customer does not agree to the revised price, the Company reserves the right not to carry out the Services. In such cases, a call-out or cancellation charge may apply in accordance with these Terms and Conditions.
4.1 The Customer is responsible for ensuring that the Company has safe, adequate and lawful access to the premises and to the Waste at the agreed time. This includes arranging any necessary parking permissions, entry codes or permits.
4.2 The Customer must ensure that the Waste to be collected is clearly identified and separated from items that should not be removed. The Company is not responsible for the accidental removal of items that the Customer has failed to distinguish from the Waste.
4.3 If access is obstructed, unsafe, restricted or otherwise unsuitable, the Company may refuse to carry out some or all of the Services, or may make an additional charge for time spent waiting or dealing with access issues.
4.4 The Customer confirms that they either own the Waste or are otherwise authorised to arrange its removal and disposal. The Customer shall indemnify the Company against any claim, loss or liability arising from the removal of items where the Customer did not have the necessary rights or permissions.
5.1 The Company will provide a price or pricing structure for the Services in advance, based on the information provided by the Customer. Prices may be estimated based on the expected volume, weight, type of Waste, access conditions and labour required.
5.2 The final price will be confirmed on site once the Waste has been inspected. If the volume, weight or nature of the Waste is significantly different from that originally described, the Company reserves the right to adjust the price accordingly.
5.3 Payment is due on completion of the Services, unless an alternative payment arrangement has been agreed in writing in advance. The Company accepts payment methods as notified to the Customer at the time of Booking or on completion.
5.4 For business customers or account holders, payment terms will be as agreed in writing. If payment is not received by the due date, the Company may charge interest on overdue amounts at the statutory rate and may suspend further Services until payment is received in full.
5.5 All prices are quoted exclusive of any applicable value added tax or similar taxes, which will be added where required by law.
6.1 The Customer may cancel or reschedule a Booking by giving reasonable notice to the Company. The Company may at its discretion apply a cancellation or rescheduling charge, particularly where short notice is given or where the team has already been dispatched.
6.2 If the Customer cancels on arrival or fails to provide access at the agreed time, the Company may apply a call-out charge or minimum service fee to cover travel and time costs.
6.3 If the Company needs to cancel or reschedule a Booking due to vehicle breakdown, staff illness, severe weather, access issues, legal restrictions or other events beyond its reasonable control, it will notify the Customer as soon as reasonably possible and will offer an alternative appointment time. The Company will not be liable for any loss arising from such cancellation or rescheduling, other than a refund of any prepayments for Services not provided.
6.4 Where the team is required to wait for access, additional waste preparation or other reasons beyond the Company’s control, a waiting time charge may apply, calculated according to the Company’s current rates.
7.1 The Company will collect most common household, commercial and garden Waste as part of its rubbish removal and waste collection services. However, some materials are hazardous, controlled or otherwise restricted and may not be collected without prior agreement.
7.2 The Customer must inform the Company in advance of any hazardous or special Waste, including but not limited to chemicals, solvents, paints, oils, asbestos, batteries, gas cylinders, clinical or medical waste, sharps, electrical items requiring special handling, or any other materials covered by specific regulations.
7.3 The Company reserves the right to refuse any Waste that it reasonably considers to be dangerous, unsuitable for transport, prohibited by law or beyond the scope of the agreed Services. If such items are discovered on site, the Company may either leave them in place or agree an additional charge subject to appropriate handling and disposal arrangements.
8.1 The Company operates in accordance with applicable UK waste regulations. All collected Waste will be transported and disposed of using appropriately licensed facilities and in a manner intended to minimise environmental impact, including reuse and recycling where reasonably practicable.
8.2 Once the Waste has been loaded onto the Company’s vehicle, it becomes the responsibility of the Company for the purposes of transportation and disposal. The Customer remains responsible for any items left behind or not agreed as part of the collection.
8.3 The Company will use reasonable efforts to segregate and direct Waste for recycling, recovery or reuse where facilities and infrastructure allow. However, no guarantee is given that any particular item or proportion of Waste will be recycled.
9.1 The Company will take reasonable care when carrying out Services at the Customer’s premises. However, the Customer acknowledges that clearing bulky items, heavy loads and large volumes of rubbish may carry an inherent risk of minor damage, especially to floors, walls, fixtures, pathways and external surfaces.
9.2 The Customer should take reasonable steps to protect floors, walls and other vulnerable areas before the Services commence. The Company is not liable for wear and tear or minor cosmetic damage that may reasonably occur while performing the Services, provided reasonable care has been taken.
9.3 The Company is not responsible for any pre-existing damage or structural weakness at the premises. If damage occurs due to such pre-existing issues, the Company shall not be liable.
10.1 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by negligence, for fraud, or for any other matter that cannot lawfully be limited or excluded.
10.2 Subject to the above, the Company’s total liability to the Customer arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total amount paid or payable by the Customer for the specific Booking giving rise to the claim.
10.3 The Company is not liable for any indirect or consequential loss, including loss of profit, loss of business, loss of enjoyment, or loss of opportunity, arising out of or in connection with the provision or non-provision of the Services.
10.4 The Customer must notify the Company in writing of any claim or complaint relating to the Services within 7 days of completion. The Company may investigate and, where appropriate, offer a remedy or goodwill gesture, but does not accept liability for claims made after this period, except where required by law.
11.1 The Customer must not obstruct the team, interfere with the safe operation of vehicles, or request the team to undertake any activity that may be unsafe, unlawful or outside the agreed scope of Services.
11.2 The Company may withdraw its staff from the premises if they encounter abusive behaviour, threats, unsafe conditions, or any situation that in their reasonable opinion presents a risk to health and safety. In such circumstances the Company may still charge for any time and costs incurred up to that point.
12.1 The Company maintains appropriate insurance cover for its operations in line with UK requirements. Details of insurance cover are available on request.
12.2 It remains the Customer’s responsibility to ensure that they have adequate home, contents, business or other insurance to cover their property, belongings and premises in relation to any rubbish clearance or waste collection activities.
13.1 The Company will collect and process personal data about Customers for the purposes of arranging and providing Services, handling payments, managing bookings and complying with legal obligations.
13.2 The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary for the performance of the Services, for payment processing, or where required by law or regulation.
14.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise notified to Customers and will apply to Bookings made after that date.
14.2 The version of the Terms and Conditions in force at the time of Booking will apply to that Booking, unless a later version is expressly agreed in writing between the Customer and the Company.
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.
16.3 The Customer may not assign, transfer or subcontract any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations, provided that this does not reduce the level of service to the Customer.
16.4 These Terms and Conditions, together with any written confirmation of Booking and agreed pricing, constitute the entire agreement between the Company and the Customer in relation to the Services, and supersede any prior discussions, correspondence or understandings.
Read the full UK service Terms and Conditions for Rubbish Clearance Belsize Park, including booking, payments, cancellations, liability, waste regulations and governing law.
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