This Privacy Policy explains how Rubbish Clearance Belsize Park collects, uses, stores, and protects personal data in connection with our rubbish clearance and related services. It applies to all customers, prospective customers, and website or phone enquiry users in the Belsize Park area who engage with us or use our services.
Rubbish Clearance Belsize Park provides rubbish removal and related waste clearance services to residential and commercial customers in and around Belsize Park. For the purposes of applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, we act as the data controller in relation to the personal data described in this Privacy Policy.
We may collect and process the following categories of personal data when you contact us, request a quote, book a service, or otherwise interact with us:
Identification and contact details, such as your name, address, email address, telephone number, and any other contact information you choose to provide.
Service details, such as the service address, type of property, access instructions, preferred dates and times, information about the waste to be cleared, and any photographs you send to help us assess the job.
Communication data, including the content of emails, text messages, phone call details, and notes from conversations with you relating to enquiries, quotes, bookings, or complaints.
Billing and payment information, such as invoices, payment status, and transaction records. We do not store full card details when using third-party payment processors, but we may receive limited information such as the last four digits of a card number and payment confirmation.
Technical data, such as your IP address, browser type, and basic device information when you visit our website, to help us maintain the security and performance of our online services.
We only process your personal data where we have a lawful basis under data protection legislation. Depending on the context, we may rely on one or more of the following lawful bases:
Performance of a contract. We use your personal data to provide quotes, take bookings, deliver rubbish clearance services, issue invoices, and manage our contractual relationship with you.
Compliance with legal obligations. We may process and retain certain information to comply with laws and regulations, such as tax, accounting, and waste management obligations, or to respond to requests from regulatory or law enforcement authorities.
Legitimate interests. We may use your information for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This can include managing and improving our services, ensuring site and system security, preventing fraud, handling customer queries and complaints, and maintaining records of work completed in the area.
Consent. In limited circumstances, we may rely on your consent, for example for certain marketing communications where consent is required. You can withdraw your consent at any time by contacting us using the details provided in this Privacy Policy.
We use the personal data we collect for the following purposes:
To respond to enquiries, provide quotes, and arrange site visits.
To schedule and carry out rubbish clearance and related services at your property.
To issue invoices, process payments, and manage any refunds or disputes.
To communicate with you about your booking, including confirmations, updates, and follow-up communications.
To maintain internal records of services provided in the Belsize Park area and manage our operations effectively.
To improve our services, including by reviewing feedback and analysing common issues or questions.
To comply with legal, regulatory, and insurance requirements, including record-keeping and responding to legitimate requests from authorities.
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy. These third parties act either as independent controllers or as processors on our behalf.
Service providers acting as data processors may include:
IT and hosting providers who store or maintain our digital systems, email accounts, or website.
Payment processing companies that handle card or online payments and help us securely manage transactions.
Accountants or professional advisers who assist with bookkeeping, tax, and compliance requirements.
Waste disposal partners or subcontractors who help us fulfil clearance work in the Belsize Park area, where sharing address and basic job details is necessary to complete the service.
We require all processors to use personal data only for the specified purposes, to keep the data secure, and to process it in accordance with data protection laws and our written instructions.
We may also share data where required by law, for example with law enforcement, courts, or regulatory bodies, or in connection with establishing, exercising, or defending legal claims.
We retain personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including to provide our services, meet legal and regulatory requirements, and resolve disputes.
In general, contact and service information linked to bookings and invoices is kept for standard limitation and accounting periods, typically up to seven years after the end of the financial year in which the transaction took place. This is to comply with tax, accounting, and record-keeping obligations and to handle any potential legal claims.
Enquiry information where no booking is made is usually retained for a shorter period, typically up to two years, unless a longer period is required to manage ongoing discussions or potential future services in the Belsize Park area.
Technical data related to website security and performance may be retained for shorter periods, depending on the nature of the logs and monitoring tools we use.
When personal data is no longer needed, we will securely delete or anonymise it, taking into account any legal or operational requirements that may apply.
Some of our service providers may store or process data outside the United Kingdom or European Economic Area. Where this occurs, we take steps to ensure that appropriate safeguards are in place, such as using providers in jurisdictions with adequate data protection laws or entering into contracts that contain standard data protection clauses approved by relevant authorities.
We take reasonable technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. These measures can include secure storage, access controls, password protection, and limiting access to personal data to staff and contractors who need it to perform their duties.
While no system can be completely secure, we work to reduce risks of data breaches and will act promptly in line with legal requirements if a breach affecting your personal data occurs.
If you are a customer or user of Rubbish Clearance Belsize Park services in the Belsize Park area, you have a number of rights under data protection law, subject to certain conditions and exemptions:
Right of access. You can request confirmation of whether we hold personal data about you and obtain a copy of that data, along with information about how we use it.
Right to rectification. You can ask us to correct inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing.
Right to restriction. You can ask us to restrict how we use your data in certain situations, such as while we are investigating a concern you have raised about accuracy or lawfulness.
Right to object. You may object to processing based on our legitimate interests, particularly for direct marketing, and we will stop processing unless we have compelling legitimate grounds to continue or need to retain the data for legal reasons.
Right to data portability. In certain cases, you can ask to receive personal data you have provided to us in a structured, commonly used, and machine-readable format, and to have that data transmitted to another organisation where technically feasible.
You also have the right to withdraw consent at any time where we rely on consent as the lawful basis for processing. This will not affect the lawfulness of processing carried out before consent was withdrawn.
If you wish to exercise any of your rights, or if you have any questions or concerns about how we handle personal data, you can contact Rubbish Clearance Belsize Park using the contact details published on our main customer communications and invoices. To help us respond, please provide your name, contact details, and sufficient information to identify your records with us.
If you are not satisfied with our response, you may have the right to raise a complaint with the relevant data protection supervisory authority in the United Kingdom.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any updates will apply from the date they are published. We encourage you to review this policy periodically to stay informed about how we protect your personal data when you use rubbish clearance services in the Belsize Park area.
GDPR-compliant Privacy Policy for Rubbish Clearance Belsize Park, explaining what personal data we collect, lawful bases, retention periods, processors, and your rights.
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